Refund policy
Returns & Refund Policy
At Three Wild Seeds, we take care to ensure your order is carefully prepared and packaged before it leaves us.
Change of mind
We do not accept returns or provide refunds for change-of-mind purchases. Please choose your items carefully before placing your order.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you receive an item that is not what you ordered, please contact us within 7 days of receiving your order with your order number and photos of the issue.
Where applicable, we will provide a replacement, repair, or refund in accordance with your rights under the Australian Consumer Law.
Refunds
Approved refunds will be processed to your original payment method. Please allow 5ā10 business days for your refund to appear, depending on your payment provider.
Non-returnable items
For health, hygiene, and safety reasons, opened food products (including honey), used items, and personalised products cannot be returned unless they are faulty or not as described.
Contact us
If you have any concerns about your order, please contact us and we will work with you to find a suitable solution.For your business specifically, Iād keep it this way because honey and beeswax products can fall into categories where change-of-mind returns are harder to manage, but you still want to show Google that customers are protected.